Shipping Policy

We are dedicated to offering our customers top-notch service and a smooth shopping experience. This shipping policy explains the terms and conditions for delivering products purchased through our official website. Our goal is to ensure your orders arrive promptly and in perfect condition.

Shipping Destinations


Radiant Glow Pakistan delivers to all across Pakistan, including Islamabad, Karachi, Lahore, and other key urban and rural areas. If you’re unsure about delivery to your location, please contact our customer service team for assistance.

 

Processing Times


Orders are typically processed within 2-3 business days. After processing, you’ll receive a confirmation email with tracking details. Orders placed on weekends or public holidays will be processed on the next business day. For order status inquiries, contact us at radiantglowpak@gmail.com.

 

Shipping Methods and Delivery Times

 

  • Standard Shipping: Delivery within 3-5 business days. Our most economical option for secure delivery.

Please note that delivery times may vary due to factors like weather or operational delays. While we aim to meet these timelines, we cannot guarantee them in such cases.

 

Shipping Fees


Shipping fees are calculated based on your chosen shipping method and the total weight of your order. Exact charges will be displayed at checkout. Any applicable discounts or free shipping promotions will be applied at that time. Free shipping is available for orders exceeding a specific value, as specified on our website.

Product

Who should use niacinamide? 

All skin type, especially Oily and Acne-prone skin. 

Can you use vitamin C and niacinamide together? 

No, we recommend using Niacinamide and vitamin C separately because both ingredients are high-concentrated and it can be caused too much irritation to skin. 

What should I do if I experience irritation?

If you experience irritation, discontinue use and consult with a dermatologist. You might want to start using the serum every other day to allow your skin to adjust.

Is the serum tested on animals?

No, our products are cruelty-free and not tested on animals.

Can I use this serum with other skincare products?

Absolutely! This serum can be easily incorporated into your existing skincare routine. However, avoid using it with products containing high concentrations of Vitamin C at the same time, as it may reduce the effectiveness of the ingredients.

Who should use/not use niacinamide? 

It’s good for all skin types. Although we recommend The Niacinamide 15 Serum for oily and acne skin. However, it can be used for dry skin. 

What does the Radiant Glow Niacinamide 15% Face Serum do?

The serum targets multiple skin concerns, including tan removal, brightening, hydration, reducing pigmentation, and improving overall skin health. It’s an all-in-one solution for a radiant, even-toned complexion.

What can I use niacinamide with? 

Anything goes with niacinamide, but it is best when paired with BHA or Propolis. 

ORDER & SHIPPING

HOW DO I PLACE MY ORDER?

Browse Products: Explore and select the products.

Add to Cart: Click the "Add to Cart" button on the product page to add the items to your shopping cart.

View Your Cart: Once you've added all your desired items, click on the shopping cart icon at the top right corner of the page to review your order.

Proceed to Checkout: If everything looks good, click on the "Checkout" button to proceed.

Enter Your Information: Fill in your shipping and billing information. Make sure all details are accurate to avoid delays.

Choose a Payment Method: Select your preferred payment method and enter the necessary details.

Place Your Order: Review your order one last time, then click "Place Order" to complete your purchase.

Confirmation: You'll receive an order confirmation email with your order details and tracking information once your order is shipped.

HOW CAN I TRACK MY ORDER?

Once your order has shipped, we’ll send you an email with a tracking number. You can use this number to track your package on the carrier’s website.

WHY IS MY TRACKING NUMBER NOT WORKING?

If your tracking number isn’t working, there could be a few reasons:

  1. Processing Time: It can take 24-48 hours for tracking information to update after your order has been shipped. Please check again later.
  2. Carrier Delays: Sometimes, the shipping carrier may experience delays in updating tracking information. This is common during peak shipping periods.
  3. Incorrect Number: Double-check the tracking number you entered to ensure it’s correct.
  4. Shipping Method: If you chose an economy or standard shipping method, tracking might be limited or only available once the package reaches a certain point.

If your tracking number still isn’t working after 48 hours, please contact our customer support team for assistance.

WHAT ARE YOUR SHIPPING RATES

Shipping rates will be calculated at checkout based on your shipping address and selected method. You can see the exact cost before completing your purchase.

For more detailed information or to check if free shipping applies to your order, please visit our Shipping Policy page or contact customer support.